Terms of service


Welcome to Reverie. By accessing or purchasing from our website, you agree to the following Terms of Service. Please read them carefully before using our site or completing a purchase.

1. General Information

This website is operated by Reverie. Throughout the site, the terms “we,” “us,” and “our” refer to Reverie. By visiting our site or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms of Service, including all policies referenced herein.

Reverie reserves the right to update, change, or replace any part of these Terms by posting updates on this page. It is your responsibility to check this page periodically for changes. Continued use of the site constitutes acceptance of any modifications.

2. Product Information

We strive to display our jewelry as accurately as possible. However, variations in screen settings and lighting may cause slight differences in color or appearance.
All items are handcrafted or carefully curated, and small imperfections may naturally occur.

We reserve the right to limit sales of our products to any person, region, or jurisdiction and may discontinue any product at any time without notice.

3. Pricing and Payment

All prices are listed in USD unless otherwise stated.
We reserve the right to change prices at any time without prior notice.
Payment must be made in full at the time of purchase using one of the accepted payment methods displayed at checkout.

If a payment is flagged for potential fraud, we reserve the right to delay fulfillment or cancel the order for security reasons.

4. Shipping

Once your order has been processed and shipped, you will receive a tracking number via email.
Reverie is not responsible for lost, stolen, or delayed packages caused by the courier.
If your package is lost or missing, we will open a claim with the courier and assist with the process of securing a reimbursement through shipping insurance.

We are not liable for immediate refunds during an ongoing investigation.

5. Returns and Refunds

All jewelry items are final sale.
We do not accept returns or offer refunds once an order has shipped.

In the rare case of a defective item, please contact us within 3 business days of receiving your order.
Defective items will require an inspection process before any refund or exchange approval. The item must be returned to sender for review.

We inspect each item before shipment to ensure it meets our highest quality standards.

6. Intellectual Property

All content on this website, including but not limited to images, logos, designs, text, and product descriptions, is the property of Reverie and is protected under copyright and trademark laws.
You may not reproduce, distribute, or use any materials from this website without express written permission from Reverie.

7. Limitation of Liability

Reverie and its affiliates will not be held liable for any indirect, incidental, or consequential damages arising from your use of our website or products, including but not limited to product misuse, allergic reactions, or delivery delays.

All jewelry should be handled with care and kept away from harsh chemicals, water, or extreme environments.

8. Privacy

Your privacy is important to us. Any personal information you provide through our site is governed by our Privacy Policy, which outlines how we collect, use, and protect your data.

In addition, you agree to our Messaging Terms (https://terms.pscr.pt/legal/shop/it19ir-nv/terms_of_service) and Messaging Privacy Policy (https://terms.pscr.pt/legal/shop/it19ir-nv/privacy_policy).

9. Governing Law

These Terms of Service and any separate agreements shall be governed by and construed in accordance with the laws of the State of New York, United States.

Return & Refund Policy

At Reverie, we take pride in the craftsmanship and quality of every piece we create. Each item undergoes an extensive inspection process prior to shipment to ensure it meets our highest standards of quality and condition.

All Sales Are Final

Please note that all jewelry purchases are final sale. Due to hygiene reasons and the delicate nature of our products, we do not accept returns, exchanges, or issue refunds once an order has been placed and shipped.

Defective or Damaged Items

In the rare event that you receive a defective or damaged item, we offer an item inspection process for pre-approval of a refund or exchange.
To be eligible:

  1. Contact us within 3 business days of delivery with your order number and clear photos of the item and packaging.

  2. The item must be returned to the sender for inspection before any refund or exchange is approved.

  3. Once inspected and confirmed as defective, we will provide either a replacement item or a refund to your original payment method.

Please note that normal wear, tarnishing over time, or accidental damage after delivery are not considered defects.

Lost or Missing Packages

Once your order has been shipped, Reverie is not responsible for lost, stolen, or misplaced packages caused by the mailing courier.
If your tracking number shows no delivery or is marked as lost, we will:

  • Open a case with the courier and initiate an insurance claim for reimbursement.

  • Work to assist you in the claims process to recover your item’s value.

Please note that we are not liable for an immediate refund during the claim investigation period.

Quality Assurance

Every order is carefully packaged and inspected by our team to ensure it leaves our studio in perfect condition. We stand by the quality of our jewelry and handle each piece with care before it reaches you.

Shipping Policy

Thank you for shopping with Reverie. Each piece is thoughtfully packaged and shipped with care to ensure it arrives safely and beautifully. Please review our shipping policy before placing your order.

Processing Time

All orders are processed within 3–5 business days after your purchase is confirmed.
Please note that processing times may be extended during holidays, new product launches, or high-volume periods.

You will receive an email with tracking information once your order has shipped.

Shipping Rates & Delivery

Shipping rates are calculated at checkout based on your location and selected shipping method.
We currently ship within the United States and offer both standard and express (if offered) delivery options.

Estimated delivery times:

  • Standard Shipping: 3–7 business days

  • Express Shipping (if offered): 1–3 business days 

Delivery times are estimates and may vary due to carrier delays, weather conditions, or other unforeseen factors.

Lost, Delayed, or Stolen Packages

Once your order has been shipped and scanned by the courier, Reverie is not responsible for lost, stolen, or delayed packages.

If your package appears lost or misplaced:

  • We will open a case with the courier and assist in filing an insurance claim.

  • We are not liable for an immediate refund while the claim is under investigation.

  • Approved claims may be reimbursed directly through the courier or credited toward a replacement.

Please ensure that your shipping address is correct at checkout. We are not responsible for packages shipped to an incorrect address provided by the customer.

Order Tracking

Once your order ships, you will receive an email confirmation containing a tracking number.
Please allow up to 24 hours for tracking information to update.

International Shipping

(If applicable — remove if you’re not shipping outside the U.S.)
International customers are responsible for any customs duties, taxes, or import fees required by their country.
Reverie is not responsible for delays caused by customs processing.

IF PRODUCTS ARE MARKED AS Pre-Orders & Made-to-Order Items

If your item is marked as pre-order or made-to-order, the estimated ship date will be listed in the product description. Please note that purchasing pre-order items means your order will ship once production is complete.